At Totemic, we are committed to providing a smooth and reliable shopping experience for all our customers. Please review our shipping policy below to understand the shipping process for orders within the United States. By placing an order, you agree to the terms outlined here.

Shipping Rates

We proudly offer free standard shipping on all orders within the United States. No additional shipping charges will be applied unless you choose an expedited delivery option at checkout.

Estimated Delivery Schedule

We process and ship orders as quickly as possible. The estimated timelines are:

  • Order Cutoff Time: 4:00 PM (GMT-05:00) Eastern Standard Time
  • Processing Time: 1–2 business days (Monday to Friday)
  • Shipping Duration: 4–5 business days (Monday to Friday)
  • Estimated Delivery Time: 5–7 business days (Monday to Friday)

Please note: Delivery times are estimates and may vary due to factors outside our control, such as weather conditions or carrier delays.

Tracking Updates

Once your order has been processed and shipped, you will receive a tracking link via email to monitor your delivery. You can also use our Track My Order feature on the Totemic website for real-time updates.

Shipping Method

We use trusted carriers to ensure secure and timely deliveries:

  • FedEx Standard Shipping: 5–7 business days (free shipping)
  • DHL Express Shipping: 1–3 business days (additional charges apply)

Please note: Expedited shipping options are not covered under the free shipping offer. Additional charges will be displayed during checkout if you choose DHL Express.

Address Modifications

If you need to update your shipping address, please contact us within 24 hours of placing your order. Once shipped, we are unable to modify the address. Please double-check your details before completing your purchase.

Damaged Packages

If your package arrives damaged, please contact our customer support team immediately. We will guide you through the steps to resolve the issue quickly and efficiently.

Order Cancellation

Orders can be cancelled within 24 hours of placement, provided they have not yet shipped. If your order has shipped, please refer to our Return & Refund Policy.

Incorrect Address or Contact Details

If an order is returned to us due to incorrect shipping details (address, phone number, or email), the customer will be responsible for reshipping costs. Please verify your contact and delivery information before completing your purchase.

We aim to give you the best possible delivery experience. If you have any questions or need help, please reach out to our customer support team. Thank you for choosing Totemic!

Business Name: Totemic

Email: support@totemic.shop

Chat Support: 24/7

Number: +1 (631) 520-5531

Business Hours: 08:00 AM to 4:00 PM (Monday to Friday)

Business Address: 4429 Georgia St, Santa Fe, TX 77517, USA