Q1: Do you charge for shipping?

No, we provide free standard shipping within the United States. This means there are no hidden delivery fees at checkout. For customers who prefer faster delivery, we also offer DHL Express Shipping for an additional cost, which is calculated at checkout.

Q2: How long does delivery take?

Our standard shipping typically takes 5–7 business days from the date of order placement. Orders are processed within 1–2 business days, shipped via FedEx standard delivery (5–7 business days), and delivered within the estimated timeframe. If you select DHL Express, delivery takes 1–3 business days after processing. Please note that unexpected delays, such as weather or courier issues, may affect delivery times.

Q3: Do you provide order tracking?

Yes. Every order comes with tracking. Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also track your order using the Track My Order feature on our website, which gives you real-time updates directly from the shipping carrier.

Q4: What is your return policy?

We accept returns within 30 days of the delivery date. To qualify, the product must be unused, unworn, with all original tags attached, and returned in its original packaging. Items that are damaged, defective, or incorrect can also be returned at no extra cost to you. Please note that personalized, perishable, or hygiene-sensitive items are non-returnable.

Q5: Who pays for return shipping?

Customers are responsible for return shipping costs unless the item was delivered defective, damaged, or incorrect. In those cases, Totemic covers the full return shipping cost and ensures a replacement or refund. For your security, we recommend using a trackable shipping method for all returns.

Q6: How will I get my refund?

Once your return is received and inspected, we will notify you of approval. Approved refunds are processed within 10 business days and sent back to your original payment method. Depending on your bank or payment provider, it may take an additional 5–10 days for the refund to appear in your account. If you haven’t received it after 15 business days, contact us at support@totemic.shop.

Q7: Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, Discover, Diners Club, and JCB. Payments are processed through secure, PCI-DSS compliant gateways, ensuring your transaction is safe and reliable.

Q8: Is my payment information secure?

Yes. We take payment security very seriously. All payments are encrypted with SSL technology, processed with tokenization (which replaces sensitive data with unique identifiers), and handled by PCI-DSS compliant processors. Importantly, Totemic.shop does not store your credit or debit card details on our servers.

Q9: Do you sell or share my personal information?

No. Your personal data is only used to process your order, arrange shipping, provide customer support, and improve our services. We may share necessary information with trusted service providers such as shipping carriers and payment processors, but we do not sell or rent your personal data to third parties.

Q10: How can I contact customer support?

You can reach our customer support team by emailing us at support@totemic.shop. We are available Monday to Friday, 9:00 AM to 5:00 PM (EST). Whether you have questions about an order, returns, payments, or troubleshooting checkout issues, our team is here to assist you.

Business Name: Totemic

Email: support@totemic.shop

Chat Support: 24/7

Number: +1 (631) 520-5531

Business Hours: 08:00 AM to 4:00 PM (Monday to Friday)

Business Address: 4429 Georgia St, Santa Fe, TX 77517, USA